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Shinieris
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Can't turn on wireless on laptop

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This morning, I ran HP Power Assistant hoping that it could make my battery more efficient. I went to Power Data tab and Collect Now to allow it to collect whatever data it need to optimize my battery. 

 

It said that it requires complete control of the system. I thought it wasn't  a big deal since it came bundled with the laptop and there must be a reason why HP requires complete control. It said the process would take 2 hours so after making sure the power cable was attached, I went to bed.

 

When I woke up, it said the process couldn't be completed due to a power interruption or something. I didn't think it was a big deal so I closed the error note and tried to get on the net but I realized that there's a red cross on my network icon. I did everything normally done to get it to work, the troubleshooter being the first thing I tried. Nothing works. So I tried to do a system restore, but now there's even a windows error which means I can't restore. And I'm afraid to restart my computer now because I'm afraid that windows start error will be permanentthis time and unfortunately, I do not have a windows 7 install disc lying around in case windows does fail. 

 

And in case you're wondering,  no, windows was working just fine prior to using HP Power Assistant. After using it, I noticed a significant decrease in performance apart from the problems mentioned above. I do not know if there are any other problems that it cause because right now, I just want my Internet back.

 

So in short, I have two questions:

1) why would HP make a software that would screw me over that badly? 

2) how do I fix this so that I can get everything back to normal before HP Power Assistant's data collection routine screwed me over?

1 REPLY 1
praveen196
HP Support Agent
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@Shinieris Welcome to HP Community!

 

Please provide the product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

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