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IlijaJaakkonen
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Message 1 of 6
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Solved!

Can't update the OMEN Gaming Hub

HP Recommended
Hp Omen ek0415no
Microsoft Windows 10 (64-bit)

So, I have bought this laptop yesterday, 11/25/2020. And yesterday the OMEN Gaming Hub was working completely fine, I could change the lighting, etc. Everything was perfect! And today, 11/26/2020 I came from school and tried to open the OMEN Gaming Hub with by pressing on the OMEN button on the keyboard, it didn't work. Then I opened the app by clicking it. It asked me to update it, then I clicked on ''Update'', it started updating but then, it suddenly stopped updating and nothing happen. Now I can't control the lighting, I can't open Undervolting or System Vitals. 

I've tried to uninstall the OMEN Gaming Hub, it still asked for the driver update. I tried to download all the HP, Windows updates, but nothing worked... Please help me!

 

More information: When I try to open the Undervolting, it says that the required HP services cannot be found, to fix this click on the ''Update'' button.  And when I click on it, it starts loading, but then it suddenly stops, and nothing happens.

When I try to open the System Vitals, it says that I have to update the drive. When I update it, the same thing happens.

 

I'm so sad about this situation, and I have no idea how to fix this. I'd appreciate the help so much!

Thank you.

5 REPLIES 5
The_Fossette
HP Support Agent
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Message 2 of 6
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@IlijaJaakkonen

 

I reviewed your post and I understand that you are unable to open the Omen command center.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the Omen command center from your computer and then download and install it from the Microsoft store. Also, install HP system utility from Microsoft store.

 

https://www.microsoft.com/en-us/p/omen-gaming-hub/9nqdw009t0t5?activetab=pivot:overviewtab

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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odalak
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Message 3 of 6
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I did everything you indicated
installed through microsoft store, reinstalled, checked the cache, tried to repair the program but nothing worked
the updates never end and I still couldn't work properly with the gaming hub
however, I noticed that my computer did not have an HP System Event Utility installed, but even after installing it, Gaming Ub continued to tell me to install the HP System Event Utility
I've done everything to try to solve this problem I've seen all the answers and help on the internet and on HP support but nothing has worked yet

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IlijaJaakkonen
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Message 4 of 6
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So, I've asked help from the HP support, and they sent me these links, after downloading them Omen Hub started working for me!

 

You can try to install below drivers to see if it works.

 

  1. OMEN Driver : https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105943.exe
  2. OMEN SDK:  https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104118.exe
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The_Fossette
HP Support Agent
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Message 5 of 6
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@IlijaJaakkonen

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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JohnLp1
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Message 6 of 6
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I’m having the same issue the drivers didn’t work

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