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Posts: 1
Member Since: ‎06-30-2016
Message 1 of 2 (196 Views)

Cannot Connect to Wifi

[ Edited ]
Product Name: Hp Stream 11
Operating System: Microsoft Windows 8.1 (64-bit)

I am trying to get my friends laptop to connect to the wifi. It seams they missed a few updates, and aren't able to connect to the internet. Their laptop doesn't even pick up wifi networks. I ran a windows update that was ready to be installed, to see if that would fix anything, but it did not. I also downloaded the latest wifi driver for the divice from HP onto my personal computer and installed it onto the Hp Stream 11 via flashdrive. Still no avail.


The error the Hp Network check is throwing says "This computer is expriencing a network connectivity problem (999)".  Further information would be the laptop says the firewall is down. Help is much appreciated.



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Posts: 5,851
Member Since: ‎06-08-2015
Message 2 of 2 (150 Views)

Re: Cannot Connect to Wifi

Hello @B_Matt,


Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.


I read your post about the WiFi issue, and wanted to assist you!  I understand that you already tried the Windows Updates, and installing drivers from the HP site.


Try reviewing the following steps, offered by community member @Great-Deku-Tree:


First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection


A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.


Source: Common fixes for wireless connectivity issues.


Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!


Have a great day!

I work on behalf of HP

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