Cannot access or receive emails though i have access to the internet

[Paddy212]

I own a HP PC15-d4000 (laptop) - I have been receiving and sending emails and this has now stopped and I receive a service error to contact Service Provider. On doing so they requested i contact HP to ensure Laptop operating correctly. The Laptop is only 6 months old and on undertaking diagnostic check I found no faults. Hopefully someone can assist. 

[ub6424]

Hello @Paddy212 

(1) What email provider do you use ?

(2) Do you use a browser or application to access and read your emails ?

(3) Can you provide more details about the problem ( screenshots, error messages ... )

(4) Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of your notebook printed in small letters.

Please report your results.

best regards

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[Paddy212]

Thank you for your assistance it is greatly appreciated. It appears the problem was the VPN that was installed as part of the Norton 360 package.  Once I removed that everything was OK. I already have VPN protection through my service provider and the installation of the Norton VPN product caused the problem re email 

[ub6424]

Hello @Paddy212 

Thank you for answering.

Good luck