Cannot connect to Wi-Fi in HP Pavillion

[JonM69]

After turning on the laptop, I have an awful time connecting to the internet using either Edge or Chrome.  The message I get is "connection was interrupted" and "err_network_changed".  There are times it takes me 30 minutes to connect, while all the other devices in my home are working fine.  I ran the network fix tool on HP and it seemed to fix the issue once, but when I turn on the PC again, I have the same issue. This is beyond frustrating and for a product like HP, very very disappointing.  Your help is appreciated.  I also bought a product called DriverFix and updated about 21 drivers, to no improvement.  Thanks.

[CharlieItuah1]

Hi, @JonM69 did you recently upgrade to Windows 11?

[JonM69]

Hi.  I did upgrade to 11, but not really recently.  Maybe a couple months ago or so.  I think the issues and the upgrade may be connected though.  Thanks for any help you can provide.

[CharlieItuah1]

Hi, @JonM69 the issue may most likely be the Windows 11 upgrade. Windows 11 users have had challenges with driver problems and various software and hardware issues which is why it is suggested to hold on and be patient before upgrading to Windows 11.

[JonM69]

OK. Windows pitched 11 hard so I went for it. I just used the HP tool to update a bunch of drivers and that seems to have helped a little.  Should I consider reverting back to 10?  Is that possible?

[CharlieItuah1 · Accepted solution]

You can always revert back to Windows 10 anytime you feel you are ready to. However, only do it if you are sure you really want to.

This is the link to get Windows 10 after making your decision.

https://www.microsoft.com/en-us/software-download/windows10

[JonM69]

Thank you for your help and insight! Have a great day!

[CharlieItuah1]

You are welcome. Have a great day.

[JonM69]

So I swapped out the Realtek WiFi adapter for the Intel WiFi 6 model.  When I opened the PC, I was surprised to find that the antenna terminals do not snap in place on the adapter.  They just lay on top of the adapter connections and are held in place by a sticky piece of plastic.  What an unbelievably cheap and short-sighted design.  It was a chore getting the small antenna terminals to lay on the adapter connection points while I re-taped them in place.  I used both electric tape and the sticky plastic piece.  I hope it all holds. Very very disappointing!