Cannot connect to wifi missing wifi icon

[Dudley8887]

I have been trying to resolve my issue through these forums.

My issue is most troubles shootings are bringing me to things that seem to be missing for example missing wifi icon, possibly missing wifi adapter, also light on the wifi button is constantly amber no mater if airplane mode is off or on. This is a windows 10 OS. Also did a factory reset the one where it uninstalls all apps but leaves files. If anyone can help me that would be great if it is easier to do over the phone message me and I'll send you a telephone number. 

[Riddle_Decipher]

@Dudley8887 Have you run a wireless card test on your computer?

Download and install the HP Hardware diagnostics tool from this link. 

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

If it passes the tests, install all available windows and HP updates using a wired network to resolve the issue.

P.S: Welcome to HP Community 😉

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