cancel
Showing results for 
Search instead for 
Did you mean: 
MB-PC
New member
2 1 0 0
Message 1 of 4
170
Flag Post

Cannot locate appropriate drivers to start laptop network card

HP Recommended
Microsoft Windows 7 (32-bit)
Hi, I have a Pavilion m6-1035dx Entertainment Notebook PC
Product number:B5S06UAR
Had to reinstall Windows7 (clean install) after a bad experience with Windows 10 - the machine allowed it to be installed but then was terribly underpowered. The laptop originally came with HP OEM Windows
Now the network drivers and other drivers are apparently missing - and with my old machine out of warranty, drivers for Windows 7 32-bit are no longer available on the HP site. HELP! I can't do anything without access to wifi. Also, USB ports and the webcam are not working. I believe this is an issue of missing drivers.
I cannot locate my installation or recovery disk. 
In Device Manager, the following shows "Devices not installed": SM Bus, USB Bus, Network Controller, Ethernet Controller, PCI
What are my options? 
 
Thank you
Michael
 
 
3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
135,235 124,591 20,736 31,828
Message 2 of 4
Flag Post
HP Recommended

Hi, Michael:

 

Your notebook came with W7 64 bit from HP, which is why there aren't any 32 bit drivers.

 

https://support.hp.com/us-en/document/c03383025

 

I suggest that you install W7 64 bit for best results.

 

Here are the links to the W7 32 bit drivers you need...

 

SM Bus, USB Bus:  Download and install the AMD chipset driver for W7 32 bit from the link below and restart the PC.

 

https://www.amd.com/en/support/chipsets/amd-8-series-chipsets/890fx

 

Graphics:  Install the W7 32 bit driver and restart the PC.

 

https://www.amd.com/en/support/apu/amd-series-processors/amd-a10-series-apu-for-laptops/a10-4600m-ra...

 

Ethernet:

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58543.exe

 

Wifi:

 

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60642.exe

 

PCI Dev:

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58542.exe

 

 

Was this reply helpful? Yes No
MB-PC
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

OK, I did a complete reinstallation of Windows 7 with 64-bit iso. 

Can you point me to where to find Windows 7 64-bit drivers so I can get my network card and USB ports working again?

Many thanks!

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
135,235 124,591 20,736 31,828
Message 4 of 4
Flag Post
HP Recommended

Hi:

 

Below is the link to the support page for your notebook.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-m6-1000-Entertainment-Notebook-PC-serie...

 

You can use the same chipset driver from the link I posted the other day, but use the 64 bit file this time.

 

You can use the same ethernet and wifi driver links I posted the other day because they also have the 64 bit driver files included in the package.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation