cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Maurice18
New member
1 0 0 0
Message 1 of 2
159
Flag Post

Cannot locate or download Realtek wireless lan drivers and cannot connect to wifi, only ethernet

HP Recommended
HP Pavilion 15 Notebook PC
Microsoft Windows 10 (64-bit)

I started to experience dropped wifi connections and was able to restore using HP integral assistance program.  As soon as the program came to resetting the Realtek RTL8188EE 802.11b/g/n Wireless LAN Drivers the wifi reconnected.  Finally tonight, the connections stopped working with this assistance, i went to the device manager to find the driver was no longer listed in the network drivers listing.  i downloaded the driver from HP but the execution of the program would not enter the 'wizard' and the download stopped.  Don't know how to get the wifi connection back.  The wifi icon on the toolbar does not see any wifi connections and i am only able to connect to internet using ethernet cable to modem.  All other devices see and connect to the internet by wifi.  Don't know if i am experiencing a software problem or a hardware problem.  i tried to download a Hardware Testing program but this program also would not execute.  Any advice?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
26,936 26,870 1,267 1,310
Message 2 of 2
Flag Post
HP Recommended

@Maurice18

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.
    Note: Use wired internet connection to complete the task. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation