Create an account on the HP Community to personalize your profile and ask a question
04-09-2018 03:03 AM
I have a new laptop - since then I cannot print from any office programmes.
The print option is greyed out and I am struggling to print anything - I dfid find a solution online which was to save it and then print it - this is such a long complex way to go about things,I just want to tupe things and print them without hassle.
I didn;t seem to have the option not to use an email address for the printer, I have no idea how to work it out
Any help much appreciated and apologies if I have put this on the wrong board
04-09-2018 03:59 AM
Thank you Yes I have Office 365 - I tried Ctrl and P - nothing, I went to file and cannot see the print option
I am unsure how to ensure that the printer is configured corrently, everything works very well on the other laptop I have.
I have set this one as the default printer. It has worked on other software.
Your help is much apprecaited
04-09-2018 04:10 AM
Ctrl + P goes back to the days of black and white printing, and is a good benchmark, try it on the other laptop.
So if you cannot print in Office 365 then the next thing is to test other software, like Notepad, Wordpad and Paint.
If they are the same then it is a local config issue with the PC.
NB: I find LibreOffice more than capable and would consider installing it to test the printer function if the above test doesn't work.
If in doubt please ask.
04-09-2018 04:48 AM
Devices and Printers, but you already have it set there, and then internally in Office.
When I choose print I have to select the Printer, from a list of devices in LibreOffice, otherwise it goes to XPS document Writer and not to the Printer.
BUT I am not familiar with Office 365 and hope someone else more savvy than me can help.
04-10-2018 12:36 AM - edited 04-10-2018 03:41 AM
Thank you I am going to contact HP later today and see if they can help, if not it will be MS. I can find it in apps, it is in dedvices and printers, it just doesn't come up on the available list in office. I am currently unable to change the software but wil try later
Thanks for all your help
This is what I see when I try and print as you can see there is no option to actaully select a printer. Ctrl and P doesn't work either