• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-22-2019 02:15 PM

HP Recommended
Product: HP Notebook - 14-bs580tu
Operating System: Microsoft Windows 7 (64-bit)

Hi I installed w7 but can't connect to internet. I just see bluetooth on network connections and it doesnt detect the ethernet that i connect.

3 REPLIES 3

‎10-22-2019 03:28 PM

HP Recommended

Hi:

 

See if these wifi and Bluetooth drivers work for you...

 

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88574.exe

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98266.exe

 

Ethernet:   Download, unzip and run the setup application from the W7 driver at the link below...

 

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit...

Was this reply helpful? Yes No

‎10-22-2019 06:35 PM

HP Recommended

Bro wassup... 

The wifi wireleas adapter successfully installed now its showing the bars with red x but not finding any wifi available... 

 

Thanks the bluetooth and the ethernet works fine now.

Was this reply helpful? Yes No

‎10-22-2019 06:44 PM

HP Recommended

You're very welcome.

 

I was afraid that was going to happen.

 

Your notebook is not supported for W7 and one of the reasons is that the even though the wifi driver installs just fine, the wifi radio is turned off and there is no way to turn it on unless you remove the card and mask a couple of the contacts.

 

See this discussion below, Markk1979's post...

 

https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/wireless-button-radio-driver/m-p/6821...

 

If you don't want to take the notebook apart to do the modification to the wifi card, then you will either have to purchase an external USB wifi adapter, or install W10.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.