Carte wifi Calcum Atheros Model QCA9377 sur HP Pavilion G7-1251SF

[chbrugiroux]

Hello,
I have a PC Hp G7-1251SF which has been upgraded to Windows 10 64 Bit but which no longer automatically connects to wifi.
So I wanted to change the wifi card by buying a Calcum Atheros Model QCA9377 wifi card.
Unfortunately, I get the message Card not supported at boot time.
I updated the bios to the latest F66 version but without success.
Does anyone have an idea other than buying another card?
Thank you
CHB

[Echo_Lake]

@chbrugiroux
Thank you for posting on the HP Support Community.

To get the answer to this question, this sounds like your replacement wifi adapter is not compatible. 

I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[chbrugiroux]

Bonjour,

Comme je vous l'ai indiqué, je ne veux pas remettre le PC en configuration sortie d'usine, puisque que c'est un vieux PC livré en, Windows 7 que j'ai upgradé en Windows 10 au démarrage de Windows 10.

Ce qu'il faudrait, c'est supprimer les listes blanche de compatibilité matérielle tels que les carte wifi du bios F66 (SP60864)

Pour rappel, mon PC est un HP Pavilion G71251SF datant de 7 ou 8 ans.

Pour information, je suis un fervent client de HP. Mon fils est équipé d'un ordinateur portable HP, J'ai moi-même remplacé mon vieux ordinateur de bureau par un portable HP  17-BY0052nf et enfin, je conseille mes voisins sur l'achat d'ordinateur HP car je suis un peu leur service de maintenance quand c'est nécessaire.

Si vous pouviez modifier ce bios, ce serait super.J'ai d'ailleurs lu dans des forums, que c'est ce que vous faisiez maintenant sur les nouveaux Bios.

Cordialement

CHB

[chbrugiroux]

Hello,

Sorry, here is my previous message in English
cordially

CHB

Hello,

As I told you, I do not want to put the PC back in factory configuration, since it is an old PC delivered in Windows 7 that I upgraded to Windows 10 when Windows 10 started.

What is needed is to delete the whitelists compatibility  such as the F66 bios wifi card (SP60864)

As a reminder, my PC is an HP Pavilion G71251SF dating from 7 or 8 years ago.

For your information, I am an avid customer of HP. My son is equipped with an HP laptop, I myself replaced my old desktop computer with an HP laptop 17-BY0052nf and finally, I advise my neighbors on the purchase of HP computer because I am a little their maintenance service when necessary.

If you modify this bios, it would be great. I also read in forums, that this is what you were doing now on the new Bios.

cordially

CHB

[chbrugiroux]

Hello,
Can someone tell me where I can find the list of WiFi cards available for my PC?
thank you in advance
CHB

[sandytechy20]

@chbrugiroux

You can order it from HP part store:- Click here

Cheers.

[chbrugiroux]

Hello,
I did not find anything in the HP parts store.
Please tell me which other WIFI card other than the Ralink RT5390, so more recent, would be compatible with my PC ?
Good reception
cordially
CHB

[Echo_Lake · Accepted solution]

@chbrugiroux

Thank you for posting back.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.