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Chrome book dropping WiFi connectivity

HP Recommended
14a-na0500sa
Chrome OS

Hi, 

 

Purchased a chrome book for my daughter to help with home schooling during lockdown. 

Chromebook keeps dropping WiFi connectivity and I have to keep going into WiFi settings and reconnecting. Tells me there’s no WiFi despite there being a strong connection and nothing wrong with WiFi connection with any other household devices. Drops connectivity every few minutes. Also did this at my mothers house today, so can’t just be down to our WiFi. Very annoying problem when only just purchased. Feel like returning 

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HP Support Agent
HP Support Agent
20,111 20,070 881 939
Message 2 of 2
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HP Recommended

@Ksallen1

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Make sure Wi-Fi is on.
  2. Check that the network you want to connect to works with your Chromebook.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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