Citrix Issues

[Mandyg2100]

Hello! I have just started using my new laptop and when I am working from home and using Citrix it is very slow, internet keeps dropping out and everything takes about double the time it should. I have spoken to the IT for my work and the issue is only when using this laptop. To me it seems like the internet is constantly dropping out. Is there anything I can do to fix this because as it is I just can't use this laptop to work! 

[ub6424]

Hello @Mandyg2100 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[Mandyg2100]

OS Name - Microsoft Windows 11 Home

Version - 10.0.22000 Build 22000

System Model - HP Laptop 15s-fq1xxx

System SKU - 8UD07EA#ABU ( equals HP product number (p/n) )

Processor - Inel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1501 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date - AMI F.25, 09/03/2022

BaseBoard Product - 86C9

BaseBoard Version - 56.33

[Mandyg2100]

[ub6424]

Hello @Mandyg2100 

(1) Download and install

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.212 Rev.S

17.4 MB

Sep 15, 2022

Download

(2) Download, install and update your system

Intel Driver & Support Assistant (Intel DSA)

"The Intel Driver & Support Assistant keeps your system up-to-date by providing tailored support and hassle-free updates for most of your Intel hardware."

(3) Restart Windows

(4) Test your notebook

(5) Please report back