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Elizabeth31
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Connecting my laptop to my printer with my new 5G network

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My Hp Envy printer connects to the 2.5 network on my new 5G router, and my laptop cannot now print documents.

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Echo_Lake
HP Support Agent
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@Elizabeth31

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 
To get the answer to this question, your printer is not supported on the 5G networks, only 2.4G networks.to connect the printer wireless enable a 2.4GHz broadcast for your router with a unique name.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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