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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Connecting printer to new router

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09-15-2024 05:06 PM
I installed a new router and now my printer won’t connect. I’ve restarted everything to no avail
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Accepted Solutions
09-15-2024 09:09 PM
Welcome to HP Support Forum. Please use the following Guide:
https://support.hp.com/us-en/document/ish_1736500-1626554-16
Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.
Regards.
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
09-15-2024 09:09 PM
Welcome to HP Support Forum. Please use the following Guide:
https://support.hp.com/us-en/document/ish_1736500-1626554-16
Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.