Connecting to My Mobile Hotspot

[ZaydenMick]

So I would always connect to my mobile hotspot and it always worked flawlessly, but for the past day or so it will not connect to my hotspot or any other wireless network. It also doesn't show any network is available when all my other devices do. Help is appreciated.

 - Sincerely Zayden

[A4Apollo]

Hi! @ZaydenMick,

Please share the product number of the PC to assist you better.

If you have issues connecting to the mobile hotspot, try the steps recommended below.

Please try few steps mentioned below.

1. Go to control panel.

2. Go to network and the internet.

3. Go to network connections.

4. In related settings, go to "Change adapter options"

5. Right click on "wireless network connection" and go to properties.

6. Click "Configure and then Advance

7. In properties, "802.11n Preamble", selected, select value "mixed mode" And click ok and click done

If the above-mentioned steps do not work try the steps below.

1-go to settings.

2-click wifi and the internet.

3-click manage wifi settings

4-click the network or the hotspot you used to connect to the internet using windows 7 or 8.

5-click forget to remove it from the wifi list.

6-click to scan wifi.

7-select the same hotspot.

8-enter hotspot security key

Change encryption type from TKIP to AES (Right-click on the network connection to mobile hotspot>Properties>Security tab. The Security type is set to WPA2-Personal.

Lastly, uninstall the wireless drivers from the device manager and update the latest drivers using the HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Note: Before uninstalling the wireless drivers connect the PC using an ethernet connection.

Hope this answers your query!

Have a great day! 🙂

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