Connecting to wifi

[Angus357]

I got my first HP Chrome laptop.  When I turn it on I get one message that says I'm connected to wifi and another that says unable to connect to wifi, but I can browse as a guest.  I've tried following a video to fix this issue, but what they show doesn't match my laptop. Thanks.

[Raj_05]

Hi @Angus357,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering a connectivity issue with your HP Chromebook 14a. Here are a few steps you can take to troubleshoot and resolve the problem.

Restart Your Chromebook: Sometimes a simple restart can help resolve connectivity issues. Restart your Chromebook and see if the problem persists.

Forget and Reconnect to Wi-Fi:

• Click on the network icon in the bottom-right corner of the screen (it looks like Wi-Fi bars).
• Find your Wi-Fi network, right-click on it, and select "Forget network."
• Then, reconnect to the network by clicking on it and entering the password.

Check Wi-Fi Password: Ensure that you're entering the correct Wi-Fi password. A wrong password can prevent you from connecting.

Powerwash (Factory Reset): If the problem persists, you might consider performing a Powerwash (factory reset) on your Chromebook. Keep in mind that this will erase all your local data, so make sure you have backups of important files.

• Go to Settings > Advanced > Reset settings.
• Choose "Powerwash" and follow the on-screen instructions.

Check for Updates:

• Make sure your Chromebook's operating system is up to date. Go to Settings > About Chrome OS > Check for Updates.
• Also, make sure your router firmware is up to date.

Network Proxy Settings:

• Sometimes, incorrect network proxy settings can cause connectivity issues. Go to Settings > Internet connection > Wi-Fi > Network > Proxy and ensure it's set correctly.

Contact Your Internet Service Provider (ISP): If you're still having trouble, it's possible there's an issue with your internet connection. Contact your ISP to see if there are any known outages or problems on their end.

Guest Browsing:

• If you can browse as a guest, it might indicate that the issue is specific to your user profile. Try creating a new user profile and see if the problem persists.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support