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Luciap1982
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Message 1 of 2
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Connection loss wirelles when pc goes to sleep

HP Recommended
HP Pavilion - 15-cs3045nl
Microsoft Windows 10 (64-bit)

Hi, my HP Pavilion notebook - 15-cs3045nl, Intel i7, win 10 purchased in February 2020, loses the fiber connection of my house every time it goes into suspension. To restore the connection I have to restart the notebook. I can practically not leave the notebook for over 10 minutes that I have to restart and lose all the jobs! Updates done correctly, diagnostics ok and no errors on Hp support assistant. Please help me, thank you very much

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Luciap1982

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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