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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-24-2019 10:04 PM

HP Recommended
Product: HP ProBook 470 G5
Operating System: Microsoft Windows 10 (64-bit)

Hello.

I have a problem with my notebook: HP ProBook 470 G5 - Windows 10 Pro - version 1803 (17134.765)

 

When I connect to network with patch cord (ethernet), everything is OK. Devices responses on ping. But when I start loading network with some tasks (after ~ 5-10 sec of working)  connection interrupts.

 

Examples:

1. Network scan with Siemens utility - ProNeta. It starts, ping is OK and then connection is lost. Devices don't response on ping until I close ProNeta.

2. Compare big amount of online and offline blocks on PLC: ~10sec comparing is OK, but then connection is lost. So I can compare a little amount of blocks without problems.

 

What I have already done: try the same actions with the same network parameters and same software on another PC (everything OK), change the patch cord, switch off antivirus and brandmauer, update drivers (chipset, network adapter), try the same actions with external network adapter (no result), turn off all windows services and try it in clear-boot-mode , reinstall Windows and try it on naked OS. No result.

 

OS log: The network interface  "Realtek PCIe GbE Family Controller"  has begun resetting.  There will be a momentary disruption in network connectivity while the hardware resets.

Reason: The network driver detected that its hardware has stopped responding to command

Event ID: 10400

Source: NDIS

 

Switch port condition when connection is lost: "Link exists, no data reception"

 

Do you have any ideas what can cause this kind of problem? May be any hardware defect? 

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