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izno112
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Message 1 of 2
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Dont see any wifi network adaptors

OMEN by HP 15-dh0700nd
Microsoft Windows 10 (64-bit)

since this morning i dont have any wifi network controller.

Yesterday evening it was fine, turned it of and this morning when i turned it on there was no wifi adaptor any more.

 

The laptop is just 2 weeks old, didnt install anything special yesterday.
I already treid a factory reset (with the saving of my onw files) but that didnt work.

 

Knipsel.PNGNaamloos.pngKnipsel2.PNG

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HP Support Agent
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Message 2 of 2
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HP Recommended

Dont see any wifi network adaptors

@izno112

 

Welcome to the HP Support Community.

 

Have you run a wireless card test on your computer?

 

Download and install the HP Hardware diagnostics tool from this link

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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