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‎03-25-2020 06:08 PM

HP Recommended
Product: HP ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

Computer will not connect to wireless internet. Followed procedures on how to troubleshoot. I already uninstalled and reinstalled wireless adapter. Says it is not connects, but I can still access the internet. Some things will not load, for instance, Skype no network available.

1 REPLY 1

‎03-28-2020 01:49 PM

HP Recommended

@anflores173
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Open Device Manager, clicking Control Panel,
  • clicking System and Maintenance, and then clicking Device Manager.
  • In Device Manager, locate the network adapters, and then double-click the device name.
  • Click the Driver tab, and then click uninstall Driver.
  • Please remove all the network adapters.
  • Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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