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ENVY says not connected to wireless but allows limited internet access

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HP ENVY x360
Microsoft Windows 10 (64-bit)

Computer will not connect to wireless internet. Followed procedures on how to troubleshoot. I already uninstalled and reinstalled wireless adapter. Says it is not connects, but I can still access the internet. Some things will not load, for instance, Skype no network available.

HP Support Agent
HP Support Agent
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Message 2 of 2
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Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Open Device Manager, clicking Control Panel,
  • clicking System and Maintenance, and then clicking Device Manager.
  • In Device Manager, locate the network adapters, and then double-click the device name.
  • Click the Driver tab, and then click uninstall Driver.
  • Please remove all the network adapters.
  • Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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