Envy laptop 17 unable to connect to home wifi

[GCR3]

Envy Laptop computer will not connect to home wifi

[Sneha_01]

Hi @GCR3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 17 laptop is having trouble connecting to your home Wi-Fi, here are some steps you can follow to troubleshoot and resolve the issue:

1. Check Wi-Fi Settings

• Press the Wi-Fi button on your laptop (if available) or use the function key (usually F2, F3, or F12) to enable Wi-Fi.
• Go to Settings > Network & Internet > Wi-Fi.
• Make sure the Wi-Fi switch is turned on.

2. Restart Your Devices

• Restart your laptop to refresh network settings.
• Power off your router and modem, wait for about 30 seconds, then turn them back on.

3. Forget and Reconnect to Network

• Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
• Select your home Wi-Fi network and click Forget.Click on the Wi-Fi icon in the system tray.
• Select your home network from the list and click Connect.Enter your Wi-Fi password if prompted.

4. Check Network Adapter

• Open Device Manager (search for it in the Start menu).Expand the Network adapters section.
• Right-click on your Wi-Fi adapter and select Update driver.Choose Search automatically for updated driver software.
• In Device Manager, right-click on your Wi-Fi adapter and select Uninstall device.Restart your laptop. Windows should automatically reinstall the driver.

5. Run Network Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.Click Additional troubleshooters and select Internet Connections.
• Run the troubleshooter and follow the prompts.

6. Check Wi-Fi Network Settings

• Ensure your router’s Wi-Fi settings (SSID, security type, etc.) are correctly configured.
• Make sure MAC address filtering is not blocking your laptop.
• Ensure your router is broadcasting on the correct frequency (2.4 GHz or 5 GHz) and that your laptop supports that frequency.

7. Check for Interference

• Ensure there are no physical obstructions or electronic devices causing interference between your laptop and the router.
• Verify that other devices in your home can connect to the Wi-Fi network. This helps determine if the issue is with the laptop or the network.

8. Check Power Settings:

• Go to Settings > System > Power & sleep.
• Click Additional power settings and select Change plan settings for your current power plan.
• Click Change advanced power settings and expand Wireless Adapter Settings.
• Set Power Saving Mode to Maximum Performance.

9. Perform a System Reset

1. Reset Network Settings:
   • Go to Settings > Network & Internet > Status.
   • Click on Network reset and follow the prompts to reset your network settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support