Envy photo 6200 dns / won’t connect to server problem

[malcolmr1992]

Hi there

i moved house and the printer hasn’t been able to access the web services because of a dns/ gateway problem. I have tried everything on the support pages and I am close to breaking point. 

I can’t print anything because I have hp instant ink so it gives me that error aswell that I can’t use the ink. 

so what can I do ?

thanks 

mal 

[Technicalshamu]

Reset ur router to the factory default  and then say ur isp i am not getting  the internet  . They will provide  the information  for  connecting to the internet  . Then reconnect ur printer to the router  and purchase  orginal  ink cartridge  . Just try it 

[Technicalshamu]

Also reset  ur  printer  to the factory  default 

[malcolmr1992]

Hey , thanks for the advice.

did this work for you ? 
I want to try and avoid buying ink as I have the instant ink plan so I have plenty of in here just no access to it because of the dns gateway error and not connecting to web services 

thanks 

mal 

[Technicalshamu]

Mine is old huawei router which i got from the isp . Modern  routers have inbuilt  security and u can add more security by going to the settings  of the router . U may  have altered  the router security settings  so it may have caused  the problem to establish  the connection  over the router . Also try resetting ur printer  to the factory  default. 

[malcolmr1992]

Hey thank you for that tip , it’s showing online now 🙂 .... just have the problem of instant ink not connecting to the printer now 

[Technicalshamu · Accepted solution]

Then use the  orginal ink cartridge that u can buy from hp store . Also check out this https://support.hp.com/gb-en/document/c03775543#:~:text=Check%20the%20ink%20cartridges,-Remove%20and.... If worked pls click on accept as Solution