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Grandalf
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19 17 0 1
Message 1 of 19
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Ethernet Driver

Compaq 6715b
Microsoft Windows 7 (32-bit)

I can't find a driver for Windows 7 Ultimate (32-bit) - anyone recommend a version that works?

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Ethernet Driver

Hi:

 

Did you try the Vista Business drivers from your notebook's support page?

 

Try manually installing the driver if the auto install method doesn't work.

 

You would manually install the driver as follows...

 

Go to the device manager and click on the ethernet controller needing the driver.

 

Click on the driver tab, click on update driver.

 

Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp37093.

 

Make sure the Include Subfolders box is checked and the driver should install.

Grandalf
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Thanks, Paul - I'll give it a lash.
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Message 4 of 19
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You're very welcome.

Grandalf
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Message 5 of 19
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I've just discovered that the ethernet card isn't appearing in Device Manager which is constantly refreshing itself.

 

Two known devices are showing under 'Other Devices'.  I've tried adding the driver to each of them without success.

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OK...see if this works to get the ethernet controller to show up...

 

Either plug in an ethernet cable or...

 

In the BIOS, there should be two settings...a LAN/WLAN switching setting and a LAN Power Save setting.

 

Both of those settings should be enabled by default.

 

Just for now, go in and disable those settings, save them, exit and restart the PC.

 

Then the ethernet controller should show up.

 

What those settings do...the LAN/WLAN Switching setting automatically disables the wlan or ethernet depending on if an ethernet cable is or is not plugged in.  If it is not plugged in, then the ethernet is automatically disabled.  If an ethernet cable is plugged in, then the wireless is disabled.

 

The LAN power save setting keeps the ethernet adapter off unless an ethernet cable is plugged in.

 

Then unknown devices...could be a few things.

 

Please post the hardware ID's for the unknown devices so I can figure out what they are, and then I will post the links to the drivers you need for them.

 

To find the hardware ID, go to the device manager and click on the unknown device needing the driver.

 

Then click on the Details tab at the top of the unknown device window.

 

Now you will see a Property drop down list and it will be set to Device Description.

 

Drop down on that list and select the 2nd item (Hardware ID's).

 

Post the top string of characters that you see in the window.

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Grandalf
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Message 7 of 19
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No joy with that manoeuvre, Paul.

And the two unknown devices were caused by my not having opted to download HP's 'ProtectSmart Hard Drive Protection' and 'QuickLaunch Buttons' on Windows Update.

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Hi:

 

You couldn't get the ethernet controller to show up by either changing the BIOS settings or plugging in an ethernet cable?

 

If not, something tells me the ethernet chip is dead.

 

It should be showing up as an ethernet controller in the device manager if no driver is installed.

 

 

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Grandalf
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You've fortified my own suspicions, Paul. Thankfully, the WiFi works well which is what it was planned to be run on.

Do you think there's any point reversing the BIOS settings I changed earlier?
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Message 10 of 19
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You're very welcome.

 

You can reverse them if you want.

 

Did you also check the BIOS to see if there is an ethernet adapter listing and if so, is the adapter enabled?

 

One other thing you can try before you call the ethernet chip dead.

 

Install this software, restart the PC and see if you can use this software to turn on the ethernet adapter.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3357378&swItemId=ob_112799_2&swEnvOid=405...

 

 

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