cancel
Showing results for 
Search instead for 
Did you mean: 
RyanMattocks
New member
2 1 0 0
Message 1 of 4
182
Flag Post

Ethernet Port Faulty

HP Recommended
Microsoft Windows 10 (64-bit)

I have an issue which i think is down to the Ethernet port itself because i have tried several different cables to which the same thing occurs. when the ethernet cable is plugged in its obviously connect to the internet but intermittently disconnects for a few seconds then reconnects again. it will do this from the minute the laptop is turned on until it is turned off.. i have updated the ethernet port which i was recommended to do on a hp forum and still has the same error.. anyone help with this?

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
22,744 22,731 1,364 1,380
Message 2 of 4
Flag Post
HP Recommended

@RyanMattocks

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

To assist you better please provide me with the product model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

0 Kudos
RyanMattocks
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for the reply mate, the only thing I can find is a product ID number.. @KrazyToad

 

Edit - I think I've found it.. product number is N7J55EA#ABU

Model number is 15-ac120na if that's more help to you

0 Kudos
KrazyToad
HP Support Agent
HP Support Agent
22,744 22,731 1,364 1,380
Message 4 of 4
Flag Post
HP Recommended

@RyanMattocks

 

Thanks for the details

 

Is the Ethernet cable loose or wiggly when connected to the Port?

 

Do you have a wireless connection? Does that work?

 

Meantime I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation