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- Every time I on the laptop wifi option is missing sometime i...
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07-27-2020 08:47 AM
I have almost tried everything till resetting my laptop but it didn't work. Please request someone to help.
Solved! Go to Solution.
07-29-2020 01:23 PM
@ShaileshSIngh1 Welcome to HP Community!
I understand that you are facing issues with wifi.
To resolve this issue, download and install the appropriate SoftPaq to update the Realtek driver:
https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95797.exe
If the issue still persists, please perform the wireless module test.
1. Power off the PC and make sure that it is completely powered off.
2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.
3. Look for the component test, under that all the hardware will be listed, please choose Wireless module and initiate the quick test.
Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.
Please let us know the result.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
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