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ShaileshSIngh1
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Solved!

Every time I on the laptop wifi option is missing sometime it does appear but many time it doesn't.

HP Recommended
HP Laptop 14-bs0xx
Microsoft Windows 10 (64-bit)

I have almost tried everything till resetting my laptop but it didn't work. Please request someone to help.

 

 

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praveen196
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@ShaileshSIngh1

 

Thank you for the update.

 

If you have any concerns. Please get back to us.

 

We will assist you.

 

Have a nice day!!

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praveen196
HP Support Agent
HP Support Agent
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@ShaileshSIngh1 Welcome to HP Community!

 

I understand that you are facing issues with wifi.

 

To resolve this issue, download and install the appropriate SoftPaq to update the Realtek driver:

 

https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95797.exe

 

If the issue still persists, please perform the wireless module test.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Wireless module and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please let us know the result.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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ShaileshSIngh1
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Thanx.

It is resolved through BIOS Load Default Values.

 

Although i have updated driver. Now observing it and will update you.

 

 

 

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 4 of 4
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@ShaileshSIngh1

 

Thank you for the update.

 

If you have any concerns. Please get back to us.

 

We will assist you.

 

Have a nice day!!

View solution in original post

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