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Marcapi123
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Message 1 of 2
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Extremely slow wifi on recently purchased x360

HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

Hi guys!

 

I recently purchased a HP Envy x360 however I am getting EXTREMELY low wifi speeds. I did a couple of speedtest and its never higher than 0.7 Mbps whereas if I do the same speedtest and the same wifi network on my phone I get around 200 Mbps. What can I do to fix this? 

 

Thank you in advance!

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
Flag Post
HP Recommended

@Marcapi123 Welcome to HP Community!

 

I understand that the laptop wifi speed is very slow.

 

What is the product number of your computer? (Ensure you don't share any personal information such as serial, phone number, email ID, etc..). 

 

A few things to remember are mentioned below: 

The compatibility of your router with the wireless card, 

If the wireless card is 1x1: supports 2.4 GHz and below - slow connection and download/upload speed, 

If it's 2x2 or more: support 5 GHz and above - Fast connected and speed. 

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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