cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
KYTO
New member
2 1 0 0
Message 1 of 4
182
Flag Post

Fallas en la carga de la batería

HP Recommended
HP ENVY Notebook - 13-d001la (ENERGY STAR)
Microsoft Windows 10 (32-bit)

Cambié la Batería de mi HP ENVY Notebook - 13-d001la (ENERGY STAR), y el proceso de carga no es efiuciente... ya no muestra el ícono de carga eléctrica...

No carga mientras está en servicio

3 REPLIES 3
RodrigoB
Moderator
Moderator
4,096 4,063 85 141
Message 2 of 4
Flag Post
HP Recommended

Hi KYTO

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.
Was this reply helpful? Yes No
KYTO
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I changed the Battery in my HP ENVY Notebook - 13-d001la (ENERGY STAR), and the charging process is not efficient ... it no longer shows the electric charge icon ...
Does not charge while in service

Was this reply helpful? Yes No
sandytechy20
HP Support Agent
HP Support Agent
33,609 26,161 1,705 1,933
Message 4 of 4
Flag Post
HP Recommended

@KYTO

 

Welcome to the HP support community.

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation