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KYTO
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Message 1 of 4
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Fallas en la carga de la batería

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HP ENVY Notebook - 13-d001la (ENERGY STAR)
Microsoft Windows 10 (32-bit)

Cambié la Batería de mi HP ENVY Notebook - 13-d001la (ENERGY STAR), y el proceso de carga no es efiuciente... ya no muestra el ícono de carga eléctrica...

No carga mientras está en servicio

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RodrigoB
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Hi KYTO

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

I work on behalf of HP.
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KYTO
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Message 3 of 4
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I changed the Battery in my HP ENVY Notebook - 13-d001la (ENERGY STAR), and the charging process is not efficient ... it no longer shows the electric charge icon ...
Does not charge while in service

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sandytechy20
HP Support Agent
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Message 4 of 4
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@KYTO

 

Welcome to the HP support community.

 

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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