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HP Recommended

Hi there I was wondering if someone could help me out, I have recently been having issues with my OMEN by HP Laptop 17-cb0xxx's ethernet port. The main issue is that when I move the laptop slightly which moves the ethernet cable in the port the internet drops for a few seconds, this normally wouldn't be an issue but as I use this to game on it is disruptive. I have changed the ethernet cable multiple times to see if that was the port and its not, the question I want to ask is are there anywhere I can buy replacement parts for the ethernet port and how simple is it to replace etc.

1 REPLY 1
HP Recommended

Hi @Steven164,

 

Welcome to the HP Support Community

 

I understand you are facing a hardware issue with your HP OMEN by HP Laptop 17. Not to worry I will help you to get a resolution to resolve the issue.

 

We do not recommend customers replace the ethernet port as some are embedded in the motherboard.

 

The PC needs to be sent to HP Service Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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