Finding printer

[ErinS4]

My apple

macbook cannot connect to the printer.  The printer is showing on Wi-Fi networks but no password has been set and I am unable to reset the password

[Irwin6]

Hi @ErinS4,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with connecting your printer to the network.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- May I know which application are you using to setup the printer?

- When was the last time your printer was connected to the network or working fine?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support