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HP Recommended

My apple

macbook cannot connect to the printer.  The printer is showing on Wi-Fi networks but no password has been set and I am unable to reset the password

1 REPLY 1
HP Recommended

Hi @ErinS4,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I understand you're experiencing an issue with connecting your printer to the network.

 

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- May I know which application are you using to setup the printer?

- When was the last time your printer was connected to the network or working fine?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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