• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-01-2020 02:54 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0042ax
Operating System: Microsoft Windows 10 (64-bit)

I am facing frequent Gateway IP Loss with my Wi-Fi. Internet connection hardly stays for 15 Minutes and suddenly I loose internet connection, when I use Windows Diagnostics IT says Default gateway IP is missing and resetting adapter fixed it.

This happens to only to this laptop (I have like 2 more laptops connected to same Router). 

Every 15 minute I loose Internet connection and I have to either reset adapter or use Windows Diagnostic to resolve this. I am sick of this now, really regretting buying this laptop now. 

Laptop : HP Pavilion Gaming - 15-ec0042ax 

Network Driver Version : 10.35.510.2019 

Network Adapter : RealTek RTL 8822 CE 802.11 ac 

 

1 person had the same question
1 REPLY 1

‎06-01-2020 03:51 AM - edited ‎06-01-2020 03:52 AM

HP Recommended

i have the same problem, everytime i open the laptop (17-cd0xxx pavillion) there is no internet connection, after a while, it comes randomly... i updated drivers, bios etc. but it is still not working. Not even home or office, laptop dont see both wireless connections... i hope i can sell this laptop asap

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.