Go envy m6 1213tx

[smart939]

I am unable to connect to wireless network it shows "can't connect to this network" as I tried all the trouble shoot and driver updates. My charging point is also continuously blinking to orange/white and my fingerprint is also not working as I updated to Windows 10 single language, I don't know what to do as I use my laptop rarely but how come all this issues happened. If any of you guys haves a solution pls help. My contact no [edited]

Thanks in advance.

[sandytechy20 · Accepted solution]

@smart939

Welcome to HP support community.

Update the Bios and chipset and network driver using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.