Got a new notebook for sons Xmas started it at 10 this morning put in WiFi code

[Aaron12]

Turned sons new notebook on at 10 this morning put on charge and put WiFi code in liked asked and for last 10 hours it’s like it’s loading something and screen just says computer will restart before you continue my internet is fine connection not dropped how long will this take or should it take as not wanting to leave it on charge overnight thanks 

[Lil_Boy_Blue]

Hi

What WiFi code?

At what point did the PC ask for that WiFi code?

Did Windows ever actually work?

So you may be better off doing a reset and F11 Factory Fresh.

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

AND/OR - Windows Logo key + Ctrl + Shift + B

AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.