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Got new WIFI. Printer not connecting. HELP

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I got a new WiFi tower from Charter.  I cannot get my wireless HP 6070 printer to connect.  Please help.  I have tried EVERYTHING I think!!

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Hi @Mary512


Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 


Is it an HP OfficeJet Pro 6970 All-in-One Printer? If yes, please try these steps to connect the printer - 


Step 1 Network Restore -

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes


Step 2 Reboot the devices -

1. Turn off the Router, Printer, and the computer.

2. Wait for 60 seconds.

3. Turn on the Router first and wait for all the lights to stabilize.

4. Turn on the printer and allow it to configure itself.

5. Turn on the computer.


Step 3 Run Wireless Wizard -

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch ( Settings ).

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

5. Follow the display instructions to complete the setup. 


You may also refer to this document -  HP Printers - No Connection after Router or Wi-Fi Settings Change


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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