03-19-2017 02:42 AM - edited 03-19-2017 02:45 AM
Hi, so I bought the HP - 15-ba054sa 15.6" Laptop 5 weeks ago, went to turn it on this morning and all I'm getting is a black (backlit) screen and nothing else. Been on this screen for 2 hours now and I have uni work on it that needs to be in tomorrow! Having a nightmare can anyone help???
many thanks, Joe
03-19-2017 05:23 AM
Turn it over on its back. Remove the battery by pushing the latches to the side and pulling the battery out. Turn it back over. Don't connect power or insert the battery. Hold down the power button 30 seconds. Wait 10 seconds. Now attach the power cord and not the battery. Try to turn it on. What happens?