11-19-2019 08:25 PM - edited 11-19-2019 08:50 PM
I'm having trouble connecting to the internet. Sometimes my new HP 14-DQ0011DX works fine wirelessly and sometimes it just goes out. We have other PC and Mac laptops in our home and they have no wireless connectivity issues. I ran a diagnostic and it says everything is ok. Drivers are also updated.
I've rebooted time and again - sometimes it works sometimes not. What can I do to fix this issue once and for all?
11-22-2019 09:51 AM
Welcome to HP support community.
Here's a guided troubleshooter that will help fix this issue: Click here
Try these steps:
Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power".
If issue persists, continue with the below steps:
If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane.
If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee