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EARLURL
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HP 15-CX0058WM did factory reset and it's not finding the wireless card on there.

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HP 15-CX0058WM
Microsoft Windows 10 (64-bit)

Hello all!

I was trying to reset my HP 15-CX0058WM Gaming Laptop to factory settings which I was able to, but it is not finding the wireless/bluetooth card in the system. I looked up the device manager and all I see is Realtek Gaming GBE Family Controller and a bunch of WAN Miniport entries (IKEv2, IP, IPv6, L@TP, Network Monitor, PPPOE, PPTP, SSTP).

 

When I got to the settings and network & internet settings it just shows no networks found. I can't even connect laptop to internet because there is not ethernet port on there. I don't even see the wireless icon on the bottom right of the screen. There is an icon that looks like a tv and plug, it just says not connected - no connections are available. 

 

When I go to the control panel, I only see an Ethernet option and it says network cable unplugged. Obviously because there is no ethernet port for that capability on the laptop. I don't even see a wireless option there. 

 

The reason for the reset to factory is that my son was playing and all of a sudden his computer froze and he did a hard reset. It just never booted up again. I can't remember the type of errors it was giving but it would let him log in but just kept popping up some error and would never go forward from there on so I decided to just do a factory reset, since he just uses for online gaming and nothing else. 

 

Could the wireless card be messed up. I was trying to look for drivers on HP website but none are available. Any help would be appreciated. 

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KrazyToad
HP Support Agent
HP Support Agent
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@EARLURL

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Were you able o do the System Recovery ( Factory Reset )?

 

Link: https://support.hp.com/in-en/document/c04758961

 

Please let me know if the issue persists after the Reset

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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