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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-23-2021 01:20 PM

HP Recommended
Product: HP 17z-ca200 CTO Laptop (product number 8WH69AV)
Operating System: Microsoft Windows 10 (64-bit)

Our HP 17z-ca200 CTO Laptop (product number 8WH69AV) takes a long time to connect to wifi on boot-up, sometimes won't connect at all either automatically or manually, and frequently drops connection. All this is pretty random and we haven't been able to identify a cause. There are occasions that seem to sometimes cause a drop: (1) when emails (Thunderbird on Outlook account) are received, especially from a smartphone, (2) after an upgrade of software that accesses the internet (Windows, Thunderbird, Firefox), and (3) when the computer sleeps. We have Xfinity wifi using their Arris TG1682G gateway. Our Lenovo laptop and several other wireless devices work fine with it.

 

The latest Windows update (KB5004237) has failed to install several times, although I think that's a separate problem. Previous updates have installed without problem and this one installed OK on the Leonovo.

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