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HP Recommended
HP ENVY 15x360
Microsoft Windows 10 (64-bit)

Product Name: HP ENVY 15x360

Product Number: J9H90UA#ABA

Model on physical tag: 15-u111dx

Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz 2.40 GHz

Installed memory (RAM) 12.0 GB

My  laptop indicates it has an "Intel(R) Dual Band Wireless-AC 7260" WiFi adapter.  I believe it needs to be replaced.

Often it does not appear as a device in the laptop (device manager), and when it does, it sometimes is disabled (clicking enable brings it to life).  it will not automatically connect to a WiFi network on bootup (when available, it will connect when the network is selected - the auto-connect box is selected).

 

Has anyone got experience doing this before I proceed?

Is there another adapter that can be installed (an upgrade)?

 

Intel indicates this adapter is 'end-of-life', no longer supported.

(https://www.intel.com/content/www/us/en/support/articles/000030330/network-and-i-o/wireless-networki...)

That 'fine' article doesn't indicate if there is or is not a viable upgrade potential.

2 REPLIES 2
HP Recommended

@LukeB 

 

Before we can help, we need to know what EXACTLY is your HP ENVY 15x360 ? Please use the following instructions to find out the model/product of your machine:


      https://support.hp.com/us-en/document/c03754824

                  or

     https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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HP Recommended

Thanks for looking - I added the info in the first post.

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