HP ENVY X360 drops WIFI connection

[ndhelp58]

Purchased HP ENVY in August 2022.  it is now October 2022 and my pc is dropping wireless connection constantly.  HP technical support udpdated drivers and it still drops wifi. Tech support tried to blame it on my wireless provider. Well it  is not my wireless provider, it is this  HP laptop. I have  another brand PC and it  is older and slower but does not lose wifi. Trying to reach a person is hard. I am going to try reaching someone in corporate because I want another laptop (not this one). 

If you are having this issue, IT IS NOT YOUR WIRELESS PROVIDER. IT IS THE HP ENVY X360.

Driving me crazy when trying to work.

[ub6424]

Hello @ndhelp58 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <wireless> problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results