Create an account on the HP Community to personalize your profile and ask a question
10-26-2022 05:38 PM
Purchased HP ENVY in August 2022. it is now October 2022 and my pc is dropping wireless connection constantly. HP technical support udpdated drivers and it still drops wifi. Tech support tried to blame it on my wireless provider. Well it is not my wireless provider, it is this HP laptop. I have another brand PC and it is older and slower but does not lose wifi. Trying to reach a person is hard. I am going to try reaching someone in corporate because I want another laptop (not this one).
If you are having this issue, IT IS NOT YOUR WIRELESS PROVIDER. IT IS THE HP ENVY X360.
Driving me crazy when trying to work.
10-27-2022 01:21 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we focus on the <wireless> problem ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
- Expand <Network adapters>
--->>> Send screenshot
(3) Please report your results
Didn't find what you were looking for? Ask the community