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- HP Elite Wireless Keyboard Not Working but HP Wireless Mouse...

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03-24-2020 09:31 PM
HP Wireless Mouse X4000 mouse is working but HP Wireless Elite Keyboard keyboard is not.
Keyboard Product Number: QB467AA
I put new batteries in the keyboard, restarted the laptop multiple times, disconnected and reconnected HP Link-5 receiver, but no luck.
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Accepted Solutions
03-24-2020 11:32 PM
Do they share SAME receiver ? The HP Wireless Mouse X4000 uses HP Link-5 USB receiver does HP Wireless Elite Keyboard support HP Link-5 ? If yes you have to connect it properly. ope the following driver helps
https://ftp.hp.com/pub/softpaq/sp77001-77500/sp77408.exe
Regards
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
03-24-2020 11:32 PM
Do they share SAME receiver ? The HP Wireless Mouse X4000 uses HP Link-5 USB receiver does HP Wireless Elite Keyboard support HP Link-5 ? If yes you have to connect it properly. ope the following driver helps
https://ftp.hp.com/pub/softpaq/sp77001-77500/sp77408.exe
Regards
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.