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‎05-11-2020 02:30 PM

HP Recommended
Product: Envy 120 all in one series
Operating System: Chrome OS

I have an HP envy 120 all in one printer that has worked wonderfully for the past several years.  Last week, I chose to do any update on it and now cannot get it to connect wirelessly to any of my devices (Chromebook, iPhone, laptop).  Prior to the update, I was always able to print easily with any of these.  Can you suggest ways to reset it or get it to reconnect again?  It is on the same wifi network as my computer.  My Chromebook and phone are not evening finding the printer anymore.  It's quite frustrating as I need the printer for my work as a teacher.

1 REPLY 1

‎05-17-2020 11:01 AM

HP Recommended

@AIO123, Welcome to HP Support Community!

 

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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