One_Freedom Honor Student
Honor Student
2 0 0
Message 1 of 3
Flag Post

HP Envy 15 Notebook PC can't connect to my Wi-Fi. New Laptop

I bought this laptop like 3 hours ago and I can't connect to my wifi. All my other devices can connect besides this one. I also tried connecting to a different wifi (Phone Hotspot) and it worked. It gives me the "Connecting to network is taking longer than usual" then it gives me it can't connect to the Wi-Fi. I don't know why its not connecting. All my other devices are working fine on the wifi.

 

I am certain I did not enter the password wrong. I've tried a lot. Also connecting to the internet via Ethernet cable works.

2 REPLIES
Retired
Retired
7771 449 839
Message 2 of 3
Flag Post

HP Envy 15 Notebook PC can't connect to my Wi-Fi. New Laptop

Hi there @One_Freedom 

 

Welcome to the HP Support Forums!

 

I understand that you are having trouble with your wifi connectivity. I am happy to help you.

 

Please post the full product number and OS version. Please read the following documents if you need help in finding those.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

 

For now you can check out these pages, for now I am assuming you are using windows 8.
Troubleshooting wireless network and Internet (Windows 8)

Also, you can look at the power management for your wireless adaptor:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget the network: (Windows 8)
1. Press Windows Key + C
2. Click Settings.
3. Click Change PC settings.
4. Click Network on the left.
5. Click Manage known networks.
6. Click the network name.
7. Click Forget.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Reply
0 Kudos
Tags (1)
MM-peter-2016 Top Student
Top Student
7 0 0
Message 3 of 3
Flag Post

HP Envy 15 Notebook PC can't connect to my Wi-Fi. New Laptop

I did follow but it is not workable :(

--------------------------------

Disable the Power Off option for the adapter: 1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK) 2. Expand the Network adapters. 3. Right click on the Ethernet/Wireless Adapter and click Properties. 4. Click the Power Management tab. 5. Remove the check mark beside Allow the computer to turn off this device to save power. 6. Click OK. 7. Test. Forget the network: (Windows 8) 1. Press Windows Key + C 2. Click Settings. 3. Click Change PC settings. 4. Click Network on the left. 5. Click Manage known networks. 6. Click the network name. 7. Click Forget. Reset the TCP/IP settings on your PC: 1. Go to your start screen/menu and type CMD. 2. Right click on the command prompt icon and chose Run as administrator. 3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter. 4. Restart your PC and test. It may also help to reset the winsock catalogue: 1. Go to your start screen/menu and type CMD. 2. Right click on the command prompt icon and chose Run as administrator. 3. In the window that opens type "netsh winsock reset" without quotes, and press enter. 4. Restart your PC and test. Reinstall the network adapter drivers: 1. Download the drivers from here but do not run them yet. 2. Go to your start screen/menu and type Device Manager. 3. Expand Network adapters. 4. Right click on the wireless adapter and choose Uninstall. 5. Run the downloaded drivers from step 1. 6. Restart your PC and test.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation