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Honor Student
Posts: 2
Member Since: ‎09-04-2013
Message 1 of 2 (1,692 Views)

HP Envy 15-j084ca Wifi Limited Connectivity Issues

[ Edited ]

I just bought this laptop and everytime i connect to my wifi after downloading some files (which is what i do most of the time) my wifi connection goes to limited and it says no internet access but the wifi works fine on my ipod. I thought this was a router issue, so i contacted my ISP Bell Canada, but the problem still persists. It connects for a while and after some time it says limited. I have posted system specs and info, if you need anything else please dont hesitate to ask.

Any help would be really appreciated.



PS. The screenshot says HP 15-j092nr on the HP site but its wrong. Its actually HP Envy 15-j084ca.




EDIT: Forgot to mention i have done all these methods in an attempt to fix it:

Contacted my ISP and got a fresh router but issue still persists.

Uninstalled and reinstalled RaLink WiFi driver and didn't work.

Clear TCP/IP logs

set as metered connection

resetting router THREE TIMES

restarting router

checked for latest updates through Windows Update, HP Update, AMD Drivers website, HP Support Driver site and still didn't work.

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Regents Professor
Posts: 4,677
Member Since: ‎12-15-2011
Message 2 of 2 (1,624 Views)

Re: HP Envy 15-j092nr Wifi Limited Connectivity Issues

[ Edited ]


Please take a look at this document and let me know if the troubleshooting steps help to resolve your wifi connection issues. 

Good luck!

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