• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY 17.3 inch Laptop PC 17-ch0000 IDS Base Model
Microsoft Windows 11

So the wifi card has been an issue since I purchased this laptop last year, should have sent it in for warranty and just got busy. Anyway, yesterday it stopped responding all together, even after repeated troubleshooting & resets (which usually fixed the issue). My question is, what card should I buy to replace it? Info, it was purchased new last year, Not sure what other info is needed to pick a card. I'm fairly capable on the replacing side, just not sure on the deciding what card to use side. thx!

1 REPLY 1
HP Recommended

Hi @BantyRooster.

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To know which wifi-card you need to purchase, to answer that question, we have limited resources in the community now. 

 

I would request you to contact our HP Support Engineers who should be able to sort this out. HP provides repair or service options as well. Hence I encourage you to contact HP support.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.