cancel
Showing results for 
Search instead for 
Did you mean: 
bigbloch
New member
3 2 0 0
Message 1 of 6
219
Flag Post

HP Envy 17M 2019 wi fi upgrade

HP Recommended
Envy 17
Microsoft Windows 10 (64-bit)

Have a problematic Intel 9560 card - orig installation and looking for a better less problematic wi fi card to upgade

5 REPLIES 5
KrazyToad
HP Support Agent
HP Support Agent
22,705 22,692 1,363 1,378
Message 2 of 6
Flag Post
HP Recommended

@bigbloch

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

To assist you better please provide me the complete Notebook model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

0 Kudos
bigbloch
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Thanks for your help. My product # is 5UB13UA#ABA

Serial # is 8CG9287FHM

 

0 Kudos
KrazyToad
HP Support Agent
HP Support Agent
22,705 22,692 1,363 1,378
Message 4 of 6
Flag Post
HP Recommended

@bigbloch

 

The Service Guide: http://h10032.www1.hp.com/ctg/Manual/c06267474 does not mention any other Wireless Card other than the Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth, which means the Notebook has not been tested with other Wireless card and HP cannot guarantee the functionality and performance of other WLan Card on this Notebook

 

Are you facing wireless issues with this Notebook?

KrazyToad
I Am An HP Employee

0 Kudos
bigbloch
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

The wireless card loses connection a couple times a week, sometimes more than that. I follow the prompts once  I get the  troubleshooter dialog box. It then resets the wireless card, and works again until the next the drop. Quite annoying for a computer that is not even a year old. It started happening not long after purchase,  and an Hp agent walked me through a few tweaks,  back in December, but the problem has never gone away. Figured its just a  sub par network card that needs to be upgraded to something with  better build quality. Any suggestions are appreciated. 

0 Kudos
KrazyToad
HP Support Agent
HP Support Agent
22,705 22,692 1,363 1,378
Message 6 of 6
Flag Post
HP Recommended

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation