10-22-2019 04:02 PM
Purchased new computer, now printer will not print anything off the internet. If there is a "Print this page" on the site, or if I download a pdf, it will not print. It will print things that I create in programs or have stored. Someone said to check the permissions. Where do I find that?
10-25-2019 05:03 AM
Welcome to the HP Support Community!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that you are facing issues printing from the internet.
Don’t worry, I assure you I will try my best to get this sorted.
Have you tried using a different browser like Chrome or Mozilla?
Meanwhile, I recommend you follow the below steps and check if it helps.
Press the "Windows key" + "r" to get the "Run" window open - Type %temp% and press ok.
Note what the full path is (in my case, it was "C:\Users\*****\AppData\Local\Temp")
Go up one level in the directory tree
Right-click on the temp directory (in my case, "C:\Users\*****\AppData\Local"), and select "Properties"
Go to the Security tab, and select "Users" from the group or user names
Select Users, then check the box by "Full Control"
You may get a whole bunch of error messages about inheritance, just hold down the Enter key until they all go away.
Click "Cancel" a couple of times to dismiss the properties boxes
Go forth and print from any application and check.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee