HP Envy cannot get intenet speed higher than 0.22mbp

[dazza0608]

I have a brand new HP Envy and when I connect to the intenet the fastest speed I can get on the HP laptopis 0.22mbp but if I connect my Asus laptop I get speeds of 35mbp

Why is HP products so **bleep**? 

I allowed the sales person to talk me into this pile of **bleep**, under warranty but HP will not trespond to emails or service requests (as usual)

Why is this laptop not able to get better than dial up speed connection? Every laptop in the office gets speeds of over 30mbps.

[sandytechy20]

@dazza0608

Welcome to HP support community.

Updating network drivers

1. Go to the HP Customer Support web page.

   If prompted, select your country/region.

2. Enter the model name for your HP or Compaq computer. For example, SR1820NX or m7434n. Click Next.

3. Select Drivers.

4. On the Drivers and Downloads page, select your operating system from the Select your operating system drop-down, and then click Next.

5. Under Step two: Select a download, click the + (plus) sign next to Driver - Network to expand the list of available network drivers.

6. Select the network or modem driver update from the list. For example, Realtek RTL8139 LAN Driver Update.

7. Click the Download button.

8. When the download bar appears at the bottom of your screen, click Save.

9. When the download has completed, click Run.

10. Follow the on-screen instructions to complete the download.

11. Restart your computer, then connect to the Internet. If the computer stops responding or performance becomes poor, disable programs that open automatically with Windows.

Test your Internet connection speed

1. In Windows, search for and open the Windows Store.

2. In the Windows Store, search for the network speed test app. Then click the Network Speed Test app in the search results.

   Figure : Finding the Network Speed Test app

   

3. Click Get and wait while Windows downloads and installs the app.

   Figure : Getting the free Network Speed Test

   

4. When the app is installed, click Launch to open the app.

   If requested to let the app access your precise location, click Yes.

   NOTE: 

   You can change this later in the Settings app.

   Figure : Opening the Network Speed Test app

   

5. Click Start to run the test.

   Figure : Running the Network Speed Test

   

6. When the test is complete, the results display on the screen showing the connection type, and download and upload speeds, as well as other network information. Scroll to the right to see your network performance history.

   Figure : Example of the Network Speed Test results

   

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.